How to Evaluate a GenAI Customer Support Assistant with RAG Before You Buy #businesstools #artificialintelligence

Discover how to properly evaluate a GenAI Customer Support Assistant using Retrieval-Augmented Generation (RAG) before you commit. A polished demo can be impressive, but real-world performance hinges on factors beyond slick presentations. This post breaks down practical evaluation criteria, potential pitfalls, and what to test to ensure your AI support aligns with your business needs. Read more: https://ift.tt/cgiyTC3

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