How AI Agents Are Changing Customer Support in eCommerce Stores #ecommerce #artificialintelligence
We’re seeing a shift in customer support for ecommerce as AI agents evolve from chatbots to capable language models that can perform small functions in your code to lookup orders and more. This article breaks down what AI customer support agents are, how they function, and the impact they’re having on response times, accuracy, and customer satisfaction in ecommerce stores. If you’re evaluating ways to scale support without sacrificing service quality, this read is for you. Read more: https://ift.tt/qNBJ0aX Source: https://ift.tt/qNBJ0aX